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"More than perfect" can be described as the
heart and soul and is more than a score on a form. "Heart & Soul" is
not found on a checklist or in a specific measure. The extra bit of passion or effort
made by staff member(s) to create a moment of happiness for the guest can be
considered "more than perfect". These positive actions &/or behaviors which are not
"scoreable" and yet obvious are considered priceless. (and reasons for a guest to
return!)

Create your own "More Than
Perfect" Award to recognize and award those who contribute to the success beyond measurements or
metrics.
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