IHOP Restaurant in Auburn, WA 

angel smiley"More than perfect" can be described as the heart and soul and is more than a score on a form.  "Heart & Soul" is not found on a checklist or in a specific measure. The extra bit of passion or effort made by staff member(s) to create a moment of happiness for the guest can be considered "more than perfect".  These positive actions &/or behaviors which are not "scoreable" and yet obvious are considered priceless.  (and reasons for a guest to return!)

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Create your own  "More Than Perfect" Award to recognize and award those who contribute to the success beyond measurements or metrics.
The list may seem simple enough... these stood out because of HOW they were done. It is the emphasis, the passion, the commitment with which these actions / behaviors get the "more than perfect" award.

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FYI:  This is not an advertisement nor is this business affiliated with me or RejuvenateYourRestaurant.com in any way .  While I am a fan, this is simply intended to provoke thoughts and recognize that which is great.  I hope that if you visit this restaurant, you too will recieve "more than perfect".  If you find there is reason for me to reconsider, please send me an email and let me know.  Thank You!  Michael Hartzell

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