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"More than
perfect" can be described as the heart and soul and is more than a score on a
form. "Heart & Soul" is not found on a checklist or in a specific
measure. The extra bit of passion or effort made by staff member(s) to create a
moment of happiness for the guest can be considered "more than perfect". These positive
actions &/or behaviors which are not "scoreable" and yet obvious are considered
priceless. (and reasons for a guest to return!)

Create your own "More Than
Perfect" Award to recognize and award those who contribute to the success beyond measurements or
metrics.
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